Resolution Center
Order protection & disputes
Escrow holds payment until you get the parcel — or an admin settles a claim.
Sokoni Escrow Protection active
Funds stay locked until delivery is confirmed or a dispute is resolved. Open a claim below after you pay — or from Track.
Protection & resolution guides
Tap a card to expand — how escrow and returns work on Sokoni
Buyer WhatsApp sign-in
Verify to see tickets and open a claim.
Buyer claim
Open a dispute
Verify WhatsApp above first, then submit your claim here.