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Frequently Asked Questions

Sokoni Mall · sokonimall.com

What is Sokoni Mall?

Kenya's prepaid marketplace for brand new and pre-loved fashion and lifestyle items. Shop on the website or WhatsApp — pay upfront, track with SKN-####, and get escrow protection until delivery.

How does shopping on WhatsApp work?

No app or account needed. Message Sokoni Plug on +254 117 422 428 in English, Kiswahili, or Sheng. Search the local catalog, place a prepaid order, pay via M-Pesa, and track in the same chat.

Do you accept cash on delivery?

No — and that is deliberate. Sokoni is 100% prepaid via M-Pesa STK push. Paying into escrow is safer than handing cash to a rider: your money sits with Sokoni, not the seller, until you have the parcel in your hands and you are happy with it. Cash handovers leave you with no record and no way back.

How do I pay?

After ordering you'll get an SKN-#### reference. Pay via M-Pesa STK push (enter your PIN when prompted). Reply paid in chat if you need us to verify a confirmation code.

Which M-Pesa number should I pay?

Use the M-Pesa STK prompt from WhatsApp or checkout on sokonimall.com — never send money to personal numbers or riders. Always verify your SKN-#### on WhatsApp before paying.

What is escrow protection?

Your payment is held by Sokoni — never released to the seller — until your order is delivered and confirmed. Inspect the parcel before you share your delivery code with the rider. If something is wrong (damaged, wrong item, not as described), report it on WhatsApp as soon as it arrives. Escrow holds the seller payout for 24 hours after a local rider delivery and 48 hours after an upcountry courier delivery — report inside that window and your money is still sitting in escrow. Claims up to 48 hours are covered either way under Terms §7; after escrow has cleared we settle the refund manually.

How do I track my order?

Every order gets an ID like SKN-1002 (each cart line SKN-1002-1). Older SK-#### IDs still work. Track on sokonimall.com/track.html or type your order number / track in WhatsApp for the live shipment timeline (label → hub → in transit → delivered).

Can I buy international items (AliExpress, Temu, Amazon)?

No. Sokoni lists local Kenya inventory only — brand new and pre-loved items from sellers on our platform. We do not route to overseas marketplaces or handle import duties.

How do I sell on Sokoni?

Go to sokonimall.com/suppliers/list — upload 1–4 photos, add title, price, and condition, then post. Listings can go live instantly and are subject to moderation. Sellers drop off at a hub with an SK label; payout releases after confirmed delivery.

What offers or discounts are available?

During beta, use code SOKONI3 in WhatsApp chat for up to 3% off eligible prepaid orders. Promotional caps may change — we will never ask for deposits or fees on top of the listed price.

Is Sokoni Mall safe?

Yes. You pay by M-Pesa STK into escrow. The seller is paid after delivery. A photo during the 2-hour inspection freezes the payout. The full answer is on Trust & safety.

How does Sokoni Mall protect my money?

The payment sits with Sokoni, not the seller. If the seller has not dispatched within 12 hours, you are refunded and the seller is not paid. If the parcel never arrives, reply HELP and the order number so escrow stays held. Details: if the item is not delivered.

Is Sokoni Mall a scam?

No. Sokoni Mall is SKN MALL KENYA, registration BN-36SM2YW9. Check it by texting BRS to 21546. Phone +254 117 422 428. Email support@sokonimall.com.

How do I contact support?