Legal

Terms of Service

Last updated: 27 July 2026 · Applies to sokonimall.com, Sokoni Mall on WhatsApp, seller listings, and the pickup point programme

Welcome to Sokoni Mall (“we”, “us”, “our”). Sokoni is operated as Sokoni Mall Enterprise from Kenya — a prepaid peer-to-peer marketplace at sokonimall.com with a WhatsApp shopping assistant. By using Sokoni, you agree to these Terms.

1. Platform status

Sokoni Mall is a growing Kenyan business in its founder-led launch phase. Our catalog, AI assistant, escrow payments, and logistics networks are operational and continuously improving.

2. Who we are

Sokoni is a trade name operated from Kenya. We operate a 100% prepaid marketplace — sellers list brand new and pre-loved items; buyers pay upfront via M-Pesa STK before dispatch. We do not offer cash on delivery (COD) for catalog orders.

3. Prepaid escrow model

• Buyers pay the full listed price upfront before an item is dispatched.
• Funds are held in Sokoni escrow until delivery is confirmed.
• Sellers receive payout after confirmed delivery (typically 2–3 business days after delivery status).
• We do not charge hidden commitment fees, registration fees, or delivery deposits on top of the listed price.
• Promotional discounts on eligible orders are capped at 3% off unless otherwise stated in writing.

4. Services

• Website — browse brand new and pre-loved listings, search, save items, and track orders.
• WhatsApp assistant (Sokoni Plug) — search, order, pay, and track via chat.
• Seller listings — post items at sokonimall.com/suppliers/list (see Section 12).
• Order tracking — every order receives an SKN-#### reference trackable on the website and WhatsApp.
• Pickup point programme — registered shops may apply at sokonimall.com/pickup-points (see Section 13).
• Social content — we may post product highlights on TikTok and other channels.

Features may change or be unavailable during maintenance. We do not guarantee that every listing remains in stock.

5. Orders & payment

• Pay via M-Pesa STK push (Safaricom Daraja) with your SKN-#### order. Never pay riders or personal numbers.
• Reply paid in WhatsApp after manual till payment so we can verify.
• You must provide accurate name, delivery location, and phone number.
• We may refuse or cancel orders suspected of fraud, abuse, or stock unavailability.
• Sokoni lists local Kenya inventory only. We do not process international marketplace orders (AliExpress, Temu, Amazon, etc.).

6. Delivery & logistics

Delivery times are estimates (typically 1–5 days depending on location). Sellers drop off at Sokoni hubs using prepaid labels; parcels move through hub → in transit → pickup point or home delivery. Status updates appear under your SKN-#### timeline. Your contact details are shared with sellers, riders, or pickup partners only when needed for fulfillment. Risk passes to you upon successful delivery to your address or collection from an authorized pickup point.

7. Returns & refunds

Wrong, defective, or not-as-described items: contact us on WhatsApp within 48 hours of delivery. Eligible prepaid orders may qualify for refund or replacement from escrow. Refund decisions are at Sokoni's discretion based on evidence provided.

8. Acceptable use

You agree not to misuse Sokoni, list prohibited or counterfeit goods, spam our channels, impersonate others, attempt to access admin systems, or use our service for unlawful purposes. We may suspend access, remove listings, or withhold payouts for abuse.

9. AI & product information

Our AI assistant (Sokoni Plug) suggests products from our local catalog. It may occasionally be inaccurate. Always confirm price, condition (brand new vs pre-loved), and suitability before ordering. Sokoni is not liable for decisions made solely on AI-generated text.

10. Limitation of liability

To the fullest extent permitted by Kenyan law, Sokoni is not liable for indirect, incidental, or consequential damages, or for failures caused by third parties (couriers, payment networks, WhatsApp, sellers). Our total liability for any claim relating to a specific order is limited to the prepaid escrow amount you paid for that order.

11. Changes

We may update these Terms. The “Last updated” date will change. Continued use after changes means you accept the revised Terms.

12. Seller listings

These terms apply if you list items for sale on Sokoni:

• You set your listing price. Buyers pay 100% upfront; funds are held in escrow until delivery is confirmed.
• Listings may go live instantly and are subject to post-publish moderation.
• Payout: released after buyer delivery is confirmed (typically 2–3 business days after delivery).
• Logistics: drop off at a Sokoni hub using your SKN-#### label; track on sokonimall.com/track.html or WhatsApp.
• You represent items are accurately described, legally sellable in Kenya, and match photos shown.
• Counterfeit, stolen, or prohibited goods are banned. Sokoni may remove listings and suspend sellers at our discretion.
• By listing, you agree to these Terms and our Privacy Policy.

13. Pickup point programme

These terms apply if you apply to become a Sokoni pickup point:

• You operate a physical shop with secure storage and regular opening hours.
• Sokoni may deliver prepaid parcels to your location for customer collection (up to 5 days hold unless agreed otherwise).
• You may earn commission per parcel (rate confirmed on approval). Payouts via M-Pesa on an agreed cycle.
• Parcels are prepaid — release only after Sokoni confirms payment and sends a release notice.
• Treat customer data (name, phone, order ID) as confidential — use only to verify collection.
• Sokoni may approve, reject, suspend, or remove pickup points at our discretion.
• By applying, you agree to these Terms and our Privacy Policy.

14. Contact

Questions about these Terms:

• WhatsApp / calls: +254 117 422 428
• Email: support@sokonimall.com
• Website: sokonimall.com
• Location: Nairobi, Kenya